Returns & Mending

Because each Goodlife Baby™ Heirloom is numbered, made to order, and often personalized, our approach to returns is different from a typical online store — and our after-care promise is stronger.

Each numbered heirloom includes a Certificate of Authenticity. Returns and exchanges are verified against the certificate and edition number.

Return window

Unpersonalized Heirlooms may be returned within 30 days of delivery, in original unused condition and in the original keepsake packaging. The Certificate of Authenticity and Registry Card must be returned with the Heirloom. A refund of the full $2,279 edition price is issued once the piece is received and verified against our edition ledger.

Please do not ship anything back before we issue a return authorization. Once approved, we send instructions and the return address:

Goodlife Baby LLC
14955 West Bell Road Suite 7182
Surprise, Arizona 85374, USA

Personalized pieces

Hand-embroidered initials, names, and dedications are made specifically for your family and cannot be returned or exchanged.

Defects and damage in transit

If your Heirloom arrives with a defect or shipping damage, write to us within 7 days of delivery with photos. We will repair, replace, or refund at our discretion — no charge, no questions.

The Mending Promise

For the life of the Heirloom, send it back for care. We re-stitch handles, repair the weave, re-tuft the mattress, and re-stitch the canvas cover so the heirloom can be given forward. Shipping to us is your responsibility; return shipping after mending is ours.

How to start a return or mend

Submit the form below with your Certificate of Authenticity number and edition number. We verify every request against our edition ledger and reply personally within two business days. Already submitted? Check the status of your request. You can also write to care@goodlife.baby. See also our Shipping policy.